Welcome to DeCatalyst. These Terms & Conditions govern your use of our website and the services provided by DeCatalyst. By accessing our website or engaging our services, you agree to comply with and be bound by these terms.
If you do not agree with any part of these Terms & Conditions, please do not use our website or services.
1. About DeCatalyst
DeCatalyst provides digital marketing and online business solutions, including but not limited to:
- Website design and development
- Google Ads and paid advertising services
- Content creation
- Digital marketing consulting
- Search engine optimization and related marketing services
- Social media and online marketing support
- Other digital marketing services agreed upon with the client
The exact scope of services will depend on the package, proposal, quotation, or agreement provided to the client.
2. Use of Our Website
You agree to use the DeCatalyst website only for lawful purposes.
You must not:
- Use the website for any unlawful or fraudulent activity.
- Attempt to gain unauthorized access to our website, systems, or servers.
- Copy, reproduce, modify, or distribute website content without permission.
- Introduce viruses, malware, or other harmful technology.
- Use the website in a way that could damage, disable, or interfere with its operation.
We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.
3. Our Services
DeCatalyst will provide services according to the agreed scope, timeline, and deliverables.
Any additional work or services outside the agreed scope may be subject to additional charges and will be communicated to the client before the work begins.
Digital marketing results can depend on various factors, including market conditions, competition, advertising platforms, website performance, content quality, budgets, and customer behavior. Therefore, DeCatalyst does not guarantee specific rankings, leads, sales, conversions, traffic, or advertising results unless expressly stated in a written agreement.
4. Website Design & Development
For website projects:
- The client is responsible for providing accurate business information, content, images, logos, and other materials required for the project.
- Delays in providing required information or approvals may affect the project timeline.
- The number of revisions included will depend on the agreed project scope.
- Additional revisions or changes outside the agreed scope may incur additional charges.
- The client is responsible for reviewing and approving the final website before launch.
Once the website has been approved by the client, subsequent major changes may be treated as additional work.
5. Google Ads & Paid Advertising
When managing Google Ads or other paid advertising campaigns:
- Advertising budgets are separate from DeCatalyst’s service fees unless specifically stated otherwise.
- Advertising platforms may change their policies, algorithms, pricing, targeting options, or approval requirements without notice.
- Ad approval and performance are subject to the policies and systems of the relevant advertising platform.
- DeCatalyst does not guarantee a specific number of clicks, leads, sales, conversions, or return on advertising spend.
- The client is responsible for ensuring that their products, services, claims, and business practices comply with applicable laws and advertising platform policies.
6. Content Creation
Content created by DeCatalyst may include website copy, social media content, blog posts, advertisements, graphics, or other marketing materials depending on the agreed service.
The client is responsible for reviewing and approving content before publication where approval is requested.
The client must inform DeCatalyst of any industry-specific legal, regulatory, or compliance requirements applicable to their business.
7. Client Responsibilities
To successfully provide our services, clients agree to:
- Provide accurate and complete information.
- Provide necessary access to relevant accounts, platforms, websites, and business assets.
- Provide feedback and approvals within a reasonable timeframe.
- Ensure that materials supplied to DeCatalyst do not infringe third-party intellectual property rights.
- Make payments according to the agreed payment schedule.
- Notify DeCatalyst of any relevant business, legal, or regulatory requirements.
DeCatalyst is not responsible for delays caused by missing information, delayed approvals, unavailable access, or other circumstances outside our reasonable control.
8. Fees & Payments
All fees will be communicated through a quotation, proposal, invoice, or service agreement.
Unless otherwise agreed:
- Payments must be made according to the agreed payment schedule.
- Third-party expenses, including advertising spend, hosting, domains, paid software, stock assets, plugins, or other external services, may be charged separately.
- Work may be paused if payments are overdue.
- Additional work outside the agreed scope may incur additional charges.
All applicable taxes, including GST where applicable, will be charged in accordance with applicable law.
9. Cancellation & Refunds
Cancellation terms will depend on the service and the applicable agreement between DeCatalyst and the client.
Where work has already been completed or resources have been committed, fees for completed work, third-party expenses, or non-refundable costs may not be refundable.
Any refund, where applicable, will be handled according to the specific proposal, invoice, or service agreement.
10. Intellectual Property
Unless otherwise agreed in writing, DeCatalyst retains ownership of its pre-existing materials, systems, processes, templates, strategies, methodologies, tools, and intellectual property.
Upon receipt of full payment, the client may receive the agreed rights to use the final deliverables created specifically for the client, subject to the terms of the applicable agreement.
Third-party materials, software, fonts, plugins, stock images, trademarks, and other third-party intellectual property remain subject to their respective licenses and terms.
11. Client-Provided Materials
You retain ownership of materials that you provide to DeCatalyst.
By providing materials such as logos, images, text, videos, trademarks, or other content, you confirm that you have the necessary rights and permissions to use those materials.
You grant DeCatalyst permission to use such materials solely for the purpose of providing the agreed services.
12. Portfolio & Marketing Use
Unless otherwise agreed in writing, DeCatalyst may display completed work, project screenshots, business names, or publicly available project information in its portfolio, website, presentations, or marketing materials.
If you do not want your project to be used for portfolio or promotional purposes, please contact us in writing.
13. Third-Party Platforms
Our services may involve third-party platforms and services such as Google, Meta, website hosting providers, domain registrars, analytics platforms, email providers, payment processors, and other software providers.
DeCatalyst does not control these third-party services and cannot guarantee their availability, policies, pricing, functionality, or continued operation.
Any use of third-party platforms is also subject to the applicable third party’s terms and policies.
14. Confidentiality
DeCatalyst will take reasonable steps to protect confidential business information provided by clients.
Clients are also expected to keep confidential any proprietary strategies, documents, pricing, processes, or information shared by DeCatalyst that is not publicly available.
Confidentiality obligations do not apply to information that is publicly available, independently developed, lawfully obtained from another source, or required to be disclosed by law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, DeCatalyst will not be responsible for indirect, incidental, consequential, or business losses arising from the use of our website or services, including loss of profits, revenue, data, business opportunities, or anticipated savings.
DeCatalyst’s total liability relating to a service will, to the extent permitted by applicable law, be limited to the amount actually paid by the client to DeCatalyst for the specific service giving rise to the claim.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.
16. No Guarantee of Results
Digital marketing involves factors outside our control. While DeCatalyst will use reasonable professional efforts to deliver the agreed services, we do not guarantee:
- A specific Google ranking
- A specific number of website visitors
- A specific number of leads
- A specific number of sales
- A specific advertising return on investment
- A specific social media following
- Guaranteed business growth or revenue
Results may vary depending on the client’s industry, competition, budget, offer, website, market conditions, customer demand, and other factors.
17. Website Content & Accuracy
We make reasonable efforts to keep information on our website accurate and up to date. However, we do not guarantee that all information is complete, accurate, current, or free from errors.
We reserve the right to update, modify, or remove website content without prior notice.
18. External Links
Our website may contain links to third-party websites.
These links are provided for convenience and do not necessarily represent an endorsement of those websites. DeCatalyst is not responsible for the content, security, availability, or practices of third-party websites.
19. Privacy
Your use of our website may also be subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
20. Changes to These Terms
DeCatalyst may update or modify these Terms & Conditions from time to time.
Changes will become effective when the updated Terms & Conditions are published on this page. Your continued use of our website or services after changes are published constitutes acceptance of the updated terms.
21. Termination
DeCatalyst reserves the right to suspend or terminate services where there is a material breach of these Terms & Conditions, including non-payment, misuse of our services, fraudulent activity, or failure to provide necessary information or cooperation.
Any outstanding payments for services already provided will remain payable after termination.
22. Force Majeure
DeCatalyst will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, internet or infrastructure failures, cyber incidents, government actions, platform outages, technical failures, labor disruptions, or other unforeseen events.
23. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the applicable jurisdiction of the courts having authority over the relevant matter.
24. Contact Us
If you have questions regarding these Terms & Conditions, please contact us:
DeCatalyst
Website: [Your Website URL]
Email: [Your Business Email]
Phone: [Your Phone Number]
Address: [Your Business Address]
By using the DeCatalyst website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.